Store Manager/Team Leader – Travel Center

Store Manager/Team Leader – Travel Center Within our travel center, we believe that success is primarily driven by a committed and motivated team. The Store Manager acts as a frontline leader and ensures the overall performance of the travel center. Responsible for team management, achieving sales targets, and the quality of customer service, this person supports employees in their sales strategies, fosters an engaging atmosphere, and effectively addresses various customer requests. This is a regular position at 35 hours per week. You must be available to work Thursday evenings and Saturdays.

Work with heart in Cindy’s team.

• Mobilize, support, and motivate the team in achieving sales targets.
• Communicate ongoing promotions and ensure their visibility to customers and members.
• Provide a high-quality customer experience and act as a resource person for various requests and questions.
• Actively promote all CAA-Québec products and services.
• Ensure compliance with procedures, standards, and best practices of the company.
• Participate in the integration, training, and development of new employees.
• Contribute to scheduling and organizing daily operations.
• Ensure the management of operations and the team in the absence of the Assistant Director.

You give meaning to our mission, here’s what we offer you.

• Comprehensive group insurance.
• Retirement plan (2% to 6% and we match your contributions).
• Advantageous vacation.
• Annual bonus through our shared success program.
• Employee and family assistance program.
• Discount on your CAA-Québec membership card.
• Various discounts in our Travel centers, for your insurance, and with our partners.

Add your skills to ours.

• Minimum of 3 years of experience in personnel management in a retail environment.
• College diploma in a relevant field or equivalent professional experience.
• Enjoy teamwork and be goal-oriented.
• Possess a customer approach based on listening, advising, and rigor.
• Demonstrate mobilizing leadership focused on results, performance, and customer experience.
• Show a strategic vision and organizational sense that fosters the achievement of business objectives.
• Excellent interpersonal skills and team spirit.
• Sense of responsibility, autonomy, and flexibility.
• Strong results orientation and customer satisfaction.

Supporting Quebecers from A to Z is our common mission. Assisting our members has been in our DNA since 1904. Their needs are at the heart of all our decisions. What matters most to us is helping them resume their activities quickly. We support them in their daily lives, at all times. CAA-Québec starts with 3 letters and continues with over 1000, because every employee has their initials, their journey, their strengths.